COOLONGALOOK

FAQ Coolongalook Adventure Park

All these terms are different ways to describe our activity!

There is no difference; they all refer to the same activity.

The quickest and most convenient option is to book directly online through the website. For groups (schools, companies, employee benefit clubs, etc.), please contact us by email for a personalized quote. For special events (birthdays, bachelor and bachelorette parties, ...), you can book online or by email to request a quote. You can also reach us by phone at 09 83 48 61 94 (availability for calls may vary depending on opening hours and on-site crowds).

Yes — booking is strongly recommended. Access to the courses is granted with priority to those who have registered, and then to visitors based on availability. Without a reservation, entry is not guaranteed.
  • Up to 7 days before: cancellation with a full refund (minus online purchase fees), or free modification.
  • Between 7 and 3 days before: cancellation possible — 70% refund, or postponement/modification subject to availability, or a gift voucher credit valid for 1 year.
  • From 2 days before or in case of a no-show: no postponement possible, no refund (if the park is open).
    For any request, please use the contact form.
  • Children's Course: 4 to ~7 years old, minimum height 1.00 m.
  • Junior Course: ~8-10 years old, minimum height 1.25 m.
  • Main Course: from approximately 10 years old, minimum height 1.40 m.
    Staff will check height on-site. In case of non-compliance, access may be refused as a safety measure.
The duration depends on the course, experience, and crowd levels. Generally:
  • Children's Course: €15
  • Junior Course: €18
  • Main Course: Teens (under 16) €21, Adults (16 and over) €24

Yes – laser tag is suitable for everyone, starting from age 7. You can challenge each other across generations (parents / children), organize a birthday party, or enjoy an outing with friends.

Your ticket gives you access to the corresponding courses. If you have a Main Course ticket, you will also have access to the children's courses to share a moment with your little ones. The circuits are numbered by order of difficulty (from easiest to hardest): we advise you to complete them in order to have an adapted progression.

You can play with 2 to 10 people simultaneously. For larger groups, we organize multiple games so that every participant gets a chance to play.
Pro tip: Lasertag is an activity that is best enjoyed in a (small) group. (Minimum of 4 people recommended)

There is no maximum number of games. We recommend 2 games to vary the scenarios without going beyond that, as it could become a bit redundant for the players—except for the enthusiasts!
The games last 20 min. Allow about 10 min for the initial briefing and the results wrap-up on our TV screen.

The recommended minimum age is 2 years old so that children have a minimum level of stability within the structure. One accompanying adult is included free of charge for all children under 5 years old.

We recommend this activity primarily for young audiences (from 2 to 15 years old). However, it is also open to adults who are young at heart!

We accept cash, credit cards, and Chèques-Vacances (holiday vouchers). We recommend booking online to guarantee availability. If you pay with Chèques-Vacances, please note that change is not given.

Yes — a locker service is available at the reception for a fee of 1 €. You can store bags, clothing, or non-essential items there. For your keys, a free deposit is available, but in case of loss or theft, Coolongalook declines all responsibility.

All equipment (harness, lanyard, carabiner, pulley, helmet…) is provided and checked daily according to standards. Using personal equipment is prohibited — except for gloves, if you wish (sold on-site). Each participant must be equipped and checked by an operator.
Sportswear is recommended. Closed-toe shoes are mandatory (heels + toes covered) — flip-flops, Crocs, or sandals are not permitted. Long hair must be tied back, glasses secured, and jewelry and scarves removed.
Yes — the maximum weight allowed is 130 kg.
Yes — for safety reasons, long hair must be tied back. If needed, hair ties are available at the reception desk.

The tree-top courses are completed independently (as in all parks in France). Our team manages your equipment and monitors your test run to ensure you are capable of navigating the courses autonomously. However, our operators are present on the ground at the course entrances and conduct surveillance rounds. They are available to advise, guide, and encourage you. They will intervene on the courses if a participant encounters any difficulty.

We use the KOALA EQUIPMENT® continuous lifeline system — participants remain permanently connected throughout the course, which prevents any carabiner handling errors between obstacles. Operators provide regular supervision and are available to assist if needed.

If the child is over 1.10 m tall, they can navigate the courses independently. For children under 1.10 m, the presence of an equipped adult in the trees is mandatory. For minors, an adult must be present on the ground for every 8 children under the age of 8 (or according to the specified terms).

Coolongalook staff are not qualified to assess the medical fitness of participants. You are responsible for verifying whether your health condition allows you to participate in the activity. If in doubt, we recommend visiting the park before booking and refraining if you have any contraindications (pregnancy, high BMI, recent surgery, etc.).
If you are slightly prone to vertigo, you can still try the experience: the first modules are generally easy and allow you to build confidence gradually. If you feel uncomfortable, you can stop the activity before starting a difficult loop.
The park generally remains open in wet weather: the trees provide shelter from the elements. However, in the event of dangerous conditions — strong winds, thunderstorms, or icy conditions — the activity may be suspended or canceled. If the closure occurs within 2 hours of your arrival, we offer a postponement or a gift voucher valid for 1 year.
Yes — photos are allowed. For safety reasons, phones or cameras must be secured to the participant. A pouch or lanyard can be purchased at the reception desk, subject to availability.
Yes: the marked forest paths allow access for spectators, companions, strollers, or wheelchairs. Spectators must follow the signage, refrain from foraging in the forest, not smoke, and keep pets on a leash.
Yes – dogs are allowed on a leash. Please bring what you need to pick up after them. Pygmy goats roam freely in the park, so please maintain a minimum distance (they are a bit afraid of dogs!).

No — our tickets are valid for a single day only. Leaving the site is considered final.

On-site: toilets (accessible to people with reduced mobility), snack bar (drinks, paninis, burgers, ice creams, crepes…), free parking (spaces for people with reduced mobility), covered area in case of bad weather, and a terrace perched in the trees.

Visit our Gift Vouchers page to order your voucher. It will be sent immediately by email.

The gift vouchers are valid for 1 year from their date of issue. They cannot be extended, exchanged, or refunded.

No — no deposit is required. Once the quote is validated (returned signed), the booking is confirmed. Full payment is made on the day of the event (except for administrative mandates). Please remain mindful of the general terms and conditions regarding postponement/cancellation deadlines.

Yes — booking for groups is mandatory. A personalized quote will be sent with the date, time, package, and rates. The booking is confirmed upon receipt of the signed quote.

Please refer to the general terms and conditions of sale. Any modification or cancellation must comply with the deadlines and procedures specified in the quote.

Yes – it is entirely possible. Our birthday packages include activities and the birthday snack and are available for groups of 8 children or more (7 paying guests and yours for free). However, if you do not have the minimum number of children required, you can bring your own snacks and we will give you a discount for the occasion! (booking request by email)

Yes – It is mandatory. You can book a dedicated package online or contact us via the quote request form.

The offers start from age 2 (Adventure Nets) and go up to age 15. You can book a dedicated package online or contact us via the quote request form.

Generally, we suggest meeting in the early afternoon so the children can make the most of their event. Tell the parents to arrive 15 minutes before the scheduled time (yes, there are always latecomers! 🤣). Durations vary depending on the packages chosen.
Yes – It is highly recommended so that we can welcome you under the best possible conditions. You can book a dedicated package online or contact us via the quote request form.

Our bachelor and bachelorette party packages are available for any group size. However, the future bride or groom only gets in for free starting from 8 people (bride/groom included). We can also easily accommodate groups of 50 people if you have a lot of friends!

Yes – It is mandatory. You can book online or contact us via the quote request form at least 72 hours in advance.

The night adventure courses are reserved for teenagers and adults. You must be at least 1.40m tall to participate (Grand Parcours only).

Yes – All our activities can be combined to spend the entire day at the park. We adapt to all requests.

We believe that adrenaline should always be a pleasure, never a source of worry. This is why, since the park was founded 14 years ago, we have invested in the most advanced safety technology on the market: the continuous lifeline. Technology isn't everything, though. Our adventure park in Charente-Maritime is proud of its team of qualified professionals.

We have a large hosting capacity that normally meets all requests. However, the choice of activities and timing of outings can modify our capacity: contact us by email / form to check availability.

We provide picnic tables for groups. You can use them for free before or after if you are doing a single activity, or between activities in the case of a full-day multi-activity booking.

Yes – The park is accessible to buses. It is also possible to use the CARABUS bus network, with a stop located less than 100m from the park (line 4 – "Pasteur" stop).

Our capacity allows us to accommodate very large groups of up to more than 150 people. However, this depends largely on the group's profile and the chosen activities.

You can organize this type of event in the spring, during the summer, or in the autumn, as long as the weather remains favorable. Periods of very high attendance will limit favorable time slots slightly more, but we will always adapt to your needs.
Yes – The activities are diverse and can be adapted to different audiences in terms of difficulty.
Our capacity allows us to accommodate very large groups of up to more than 150 people. However, this depends largely on the group's profile and the chosen activities.
You can organize this type of event in the spring, during the summer, or in the autumn, as long as the weather remains favorable. Periods of very high attendance will limit favorable time slots slightly more, but we will always adapt to your needs.
Yes – The activities are diverse and can be adapted to different audiences in terms of difficulty.

Protecting the forest is at the heart of the project. The courses are installed without harming the trees. The platforms and workshops are secured with adjustable systems that respect the natural growth of the trees.
The activity is designed to integrate into the forest ecosystem without degrading it, with regular monitoring of the condition of the trees and the ground.

No. The structures are assembled using specific techniques that preserve the trees' integrity. The fasteners are designed to support their growth and avoid any excessive compression. Each tree used is selected and checked to guarantee both the safety of the participants and respect for the natural environment.

Several concrete actions are implemented:

  • fully demountable infrastructure
  • rational waste management and recycling
  • raising visitor awareness regarding site preservation
  • regular trail maintenance to prevent erosion

The objective is to offer an outdoor activity that enhances nature rather than transforming it.

From the moment they arrive, participants are informed of the essential rules: do not litter in the forest, do not pick plants, stay on marked trails, and respect wildlife and vegetation. The activity itself is a way to reconnect both children and adults with the environment: moving through the trees helps them better understand and appreciate the richness of the forest ecosystem.
Yes. Tree-top adventure activities are, by nature, low-impact in terms of energy use, with no motorization and no excessive consumption of resources. The site is managed using responsible practices, with a constant commitment to improving environmental integration and preserving local biodiversity. We are also involved in reforestation programs in France, particularly at the local level.
Choosing a forest-friendly park means supporting a sustainable leisure model. You can enjoy a sporting activity in the heart of nature while contributing to the preservation and enhancement of a protected forest area. It’s an experience that combines adventure, education, and respect for the environment.